AI Readiness Quiz – Six Different Ways

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How does AI support you improving your client relationships and/or in acquiring new customers?(Required)

We haven't considered using AI to build client relationships

Individuals might use AI independently but likely only to support client tasks rather than relationships

We are using AI to create insights on clients' broader goals and market trends

We use AI to analyse and suggest how merchandise can create awareness, affinity, recall etc rather than just focusing on price

AI proactively analyses client data, allowing us to anticipate needs and recommend outcome-focused merchandise before the client even asks

How is your business learning to use AI tools, sharing best practice and learning together?(Required)

N/A. We don't have any AI tools

Staff use AI independently; we aren't really learning together as a team or sharing best practices

We have started holding meetings to openly talk about AI, share our successes, and gather ideas

We have a shared library of best practice AI instructions (prompts) that everyone can use and add to

We consistently measure the growth and efficiency AI brings to our team, treating the technology as an integrated, collaborative partner

When making decisions – from acquiring customers to spotting market trends - what role does AI play?(Required)

None

We might occasionally query an AI tool, but we wouldn’t really know how or when to use AI

We are discovering ways that AI could help us make better decisions in a number of ways

We often use AI to help us with decisions and then share what we’ve learnt as a team

We have special AI tools that we use to support complex decisions that our business has to make

When brainstorming, innovating or being creative to fulfil client needs, how is AI supporting?(Required)

Not at all

A few people occasionally ask AI for quick ideas, but we aren't learning together or sharing what works best

We load up data – like products, previous order information etc - into an AI tool and ask for suggestions to fulfil the current requirements

We have processes detailing exactly how AI is used to support our ideation

AI is a collaborative partner for innovation; it supports with ideation and also spots wider trends and opportunities

How does your business use AI in everyday operations, such as handling client enquiries, supporting meetings or allocating tasks?(Required)

We don’t use AI at all, don't fully understand it, and are currently ignoring it

It's a bit fragmented; individuals might be using tools like ChatGPT to draft emails, but it’s all a bit ad hoc

We are actively talking about AI, sharing some ideas, and trying to figure out how it could streamline our daily workflows

We have identified specific AI services and prioritised them into a roadmap to implement

AI tools are fully integrated into our daily workflows, automating repetitive low-value tasks so we can focus on high-value activities

How are you tracking the business value that AI brings to your operations?(Required)

We aren't tracking or measuring anything

We assume it saves some people time, but we don't formally measure any impact

We are starting to identify which metrics (like conversion rates or order frequency) we want to improve with AI

We have clear measures to track how AI is delivering on specific business goals

We use a Balanced Scorecard to track and improve the impact that AI is having across the business

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